Frequently Asked Questions
Everything you need to know about our AI automation services and how we help businesses scale.
General Questions
What is Levanta Automation?
Levanta Automation is an AI agency that helps businesses streamline operations. We build custom business automation solutions using AI voice agents, SMS chatbots, and workflow automation to reduce manual work and increase efficiency.
Who are your services for?
Our services are designed for service-based businesses, clinics, logistics companies, travel agencies, and e-commerce stores that handle high volumes of customer inquiries or repetitive admin tasks.
AI Voice Agents
How do AI voice agents handle incoming calls?
Our AI voice agents for businesses answer calls instantly, greeting customers naturally. They listen to the user's intent, answer questions based on your knowledge base, and can route complex calls to a human staff member if needed.
Can the AI book appointments or answer enquiries?
Yes. The AI can check your calendar availability in real-time to book appointments and answer common queries about pricing, hours, and services exactly as your best receptionist would.
What happens if the AI cannot answer a question?
If the AI encounters a question it hasn't been trained on, it politely informs the caller and can either take a message, transfer the call to a human, or send a notification to your team for follow-up.
SMS & Web Chatbots
How does the SMS/Web chatbot work?
Our Omni-channel chatbot automation integrates directly with SMS and Email platforms. It responds to customer messages 24/7, handling queries, sending catalogs, and collecting order details automatically without human intervention.
Is this compatible with US carriers?
Yes, our solutions are built to work with all major US carriers and email providers, ensuring high delivery rates and reliability.
Can it capture leads and follow up automatically?
Absolutely. The bot can qualify leads by asking key questions and then automatically schedule follow-up messages or alert your sales team when a high-value lead is identified.
Lead Automation & Integrations
How does lead automation improve conversions?
Speed is critical. Lead automation solutions ensure that every inquiry gets an instant response, preventing leads from going cold. Automated follow-ups nurture prospects until they are ready to buy.
Can it integrate with my existing CRM or tools?
Yes, we connect our automation systems with popular CRMs (like HubSpot, Salesforce, Zoho), Google Sheets, Slack, and email platforms to keep your data synchronized.
Google Maps (GMB) SEO
How does Google Maps SEO help my business?
Optimizing your GMB profile helps local customers find you first when searching for services in your area. It increases visibility, calls, and foot traffic to your physical location.
How long does it take to see results?
SEO is a long-term strategy, but most businesses see noticeable improvements in rankings and call volumes within 3 to 6 months of consistent optimization.
Pricing & Setup
How is pricing structured?
We offer custom pricing based on the complexity of the automation and your usage volume. We allow you to pay only for the value you receive.
Is there a setup or onboarding process?
Yes, we handle the technical setup, integration, and testing. Use our onboarding phase to learn how to manage the system, though it runs largely on autopilot.
Data, Privacy & Reliability
Is customer data secure?
We prioritize security. Data is transmitted via encrypted channels, and we do not sell your customer data. Please review our Privacy Policy for more details.
Does the AI store call recordings or chat data?
Logs and recordings are stored securely to allow you to review interactions and for quality improvement, but they can be deleted upon request or set to auto-expire.
Support & Operations
Do your services work 24/7?
Yes, that is the main benefit of automation. Your AI agents work nights, weekends, and holidays without breaks, ensuring you never miss a customer.
What kind of support do you provide?
We provide ongoing technical support to ensure your automations run smoothly. If you need changes or encounter issues, our team is just an email away.
Still have questions?
We're happy to answer any specific questions about your business needs.